For me that unlocked an update, and it ran when I asked it to. So, if this happens to you, go to the firmware updater and press the three keys it mentions ON THE SCREEN - NOT ON THE ACTUAL KEYBOARD - and also the Globe icon (not the Ctrl key). I’d concluded from Googling that the ribbon cable must have snapped and I was wondering whether I’d need to buy a new one. It did, and I’m optimistic now that the issue may be fixed. I tried the Chat function and at 3 o’clock in the morning (!) I was put through to a real human being, who talked me through the process of getting the firmware updater to run. The firmware updater kept telling me the keyboard was up to date, but I went over to the Logitech website because in Europe there’s a 2 year warranty and I’ve only had it 21 months. Just in case anybody finds this thread in a search, I had exactly the same problem this evening. If an issue still exists, download the Logitech Control App and see if the keyboard firmware needs to be updated." Make sure the physical connection is well secured.Ĭlean the Smart Connector area if necessary.Ĭheck the iOS version and make sure your iPad is up to date. The keyboard or touchpad is slow to respond. The keyboard or trackpad goes back and forth between working, and not working. The keyboard or touchpad doesn’t respond when typing or moving the cursor. If your Logitech Folio Touch shows one or more of the following symptoms: What can I do if Folio Touch doesn’t respond when I type or move the cursor? Compatible with iPad Air (4th and 5th generation - 2020, 2022) - A2316, A2324, A2325, A2072. If the spine or the smart connector of the keyboard gets dirty or stained, apply a small amount of rubbing alcohol to a soft, lint-free cloth to clean. Logitech Folio Touch for the iPad Air combines a precise trackpad with a full-size backlit keyboard. Don't apply liquids directly on the keyboard. To clean the keyboard and trackpad, wipe with a lint-free cloth dampened in water. Use your iPad in whole new ways thanks to an adjustable kickstand, foldable keyboard, and a high-precision trackpad for greater control in your favorite apps. Now connect the Folio Touch with the iPad using the Smart Connector and you're ready to go. Type, view, sketch, and read with Folio Touch, the incredibly versatile keyboard case with trackpad for iPad Pro and iPad Air. Logitechs Ultrathin Keyboard Folio for iPad Air is a. IPad Pro 12.9-inch (3rd generation) (Model: A1876, A1895, A1983, A2014)Įnsure you have iPadOS 13.4 or above, as mouse and trackpad functionality was first introduced with this version. The thinner frame akin to the iPad mini requires more finesse in the build of keyboard docks. IPad Pro 11-inch (1st generation) (Model: A1980, A1934, A1979, A2013)įolio Touch for iPad Pro 12.9-inch (3rd and 4th generation) Logitech Folio Touch works with the following iPad models:įolio Touch for iPad Pro 11-inch (1st and 2nd generation) "First of all, make sure you have an iPad that is compatible with Logitech Folio Touch. Type, view, sketch, and read with Folio Touch, the incredibly versatile keyboard case with trackpad for iPad Pro and iPad Air.
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